QUOTE VALIDITY NOTICE: Any quote is valid SAME DAY ONLY. Prices are NOT guaranteed unless payment is received. Quotes expire at the end of the business day.
ADVANCE BOOKING NOTICE: Online bookings may have LOWER pricing than phone or street pickups. Discounted rates are ONLY available when booked in advance online.
CANCELLATION POLICY: All bookings follow a 24–72 hour cancellation window. NO REFUNDS will be issued outside of this window.
CHARGEBACK POLICY: All bookings are protected under a digital agreement. Any chargeback attempt may result in legal action, including small claims filing to recover funds and fees.
Dispatch Policy
This is a controlled dispatch system designed to eliminate fraud, prevent duplicate bookings,
and ensure drivers are only sent to confirmed, paid customers.
Real-Time Pricing System
Pricing adjusts in real-time based on market conditions.
- Fuel cost changes
- Demand and trip distance
- Driver availability
ONLY way to lock pricing is SAME-DAY PAYMENT.
Payment Policy
- Payment required BEFORE pickup — NO EXCEPTIONS
- Cash is NOT accepted for dispatch
- Accepted: Cash App, Zelle, Credit Card
- No driver is dispatched without payment
Credit Card & ID Policy
- Government-issued ID required
- ID MUST match credit card
- Required to prevent fraud and chargebacks
Dispatch Enforcement & Fraud Prevention
- Long-distance and high-value trips are strictly enforced
- Prevents customers booking multiple companies at once
- No unpaid or “hold” reservations
- Protects drivers from wasted trips
ALL rides must be paid before dispatch — no exceptions.
Online Booking
- Quotes are NOT confirmed without payment
- Booking submission does NOT dispatch a driver
- Driver assigned only after payment clears
Long-Distance & Out-of-State Rides
- We DO provide long-distance and out-of-state rides
- Examples: Baldwin to Rochester, airport trips, city-to-city travel
- Must be pre-arranged
- Full payment required in advance
Service Areas
- Baldwin, WI
- Menomonie, WI
- Hudson, WI
- River Falls, WI
ALL pickups require prepayment
Hours & Operations
- Dispatch: 7:00 PM – 7:00 AM (strict enforcement)
- 24-hour service by reservation only
- Local rides must be pre-arranged with payment
Communication Policy
- AI system handles most requests
- Limited live phone support
- No quotes via Facebook or manual texting
- AI system provides pricing
Legal Notice (Wisconsin)
Chargebacks and unpaid services may be pursued under Wisconsin law, including breach of contract and recovery of services rendered. Disputes may be filed in small claims court as permitted under Wisconsin Statutes Chapter 799.
Unauthorized chargebacks or refusal to pay for completed or reserved services may result in legal action.
Final Enforcement Notice
If payment is not received, no driver will be dispatched under any condition.
This policy is strictly enforced to prevent fraud, eliminate no-shows,
and maintain reliable service.